When will I receive my order?

Delivery to most physical addresses is typically completed within 10–15 business days from the date the package is shipped, and often even sooner! Rest assured that during this busy period, courier companies are doing their utmost to expedite deliveries! Please note that occasional minor delays may occur due to factors beyond our control, such as COVID-19 regulations or international customs clearance. We sincerely appreciate your patience and understanding!

When will I receive my tracking information?

It typically takes 2–3 business days from the time you place your order until it is shipped, and you will usually receive your tracking information shortly after the order is shipped.
Delivery to most physical addresses is typically completed within 10–15 business days after the package is shipped, and often even faster! Rest assured, during this busy period, couriers are doing their utmost to speed up delivery! Please note that occasional minor delays may occur due to pandemic regulations or international customs procedures beyond our control. We sincerely appreciate your patience and understanding!

What shipping options do you offer?

We offer standard shipping via DHL or USPS! You can also choose to purchase expedited shipping to receive your package faster. Please note that this service may not be available in certain regions. If available, it will appear as an option at checkout.

What should I do if I am missing an item or if I received a defective or incorrect item?

Please accept our apologies if your order was not processed correctly. Just contact us, and we will do our best to correct your order as efficiently as possible. Rest assured we will have a solution for you

Do you charge taxes or import fees?

We do not charge tax when you check out, and should not be charged any import or duty fees by customs. Please note that this may be subject to change by your country, however it is extremely rare. You are responsible for any customs fees, assessed by your country, should there be any.

May I return an item?

Yes, qualifying items may be returned or exchanged. Please check out our Return Policy for further instructions and details. Feel free to contact us for any questions.

Delivery Guarantee

Sometimes your delivery may be lost due to reasons out of our control such as issues with the postal services and international customs. In these special circumstances, if your package is lost, or seized by customs, we will resend your order free of charge! Please note, we cannot control or be responsible for issues that occur due to one entering their shipping address incorrectly at checkout. In those scenarios, please contact both the postal carrier and us for further assistance.